I don’t know about you, but I often physically put off calling companies for as long as possible. Whether it’s your broadband provider, your bank, or the phone company, the chances are that you'll be put in a queue.
Then, when you do get through to somebody, your query isn’t something that they can deal with, so they’ll put you back in another queue so that you can speak to their colleague. And, after you’ve listened to the hold music for a good half an hour, your call is then disconnected.
Maybe we’re being a bit over the top, but the sentiment is there. It seems that fewer and fewer companies put customer service at the very heart of what they do. Which is where GM comes in.
Our knowledge of insurance is vast, but our team remains small. And whilst that’s a level that we’re happy with, a major reason for keeping our team this size is so that we can be sure that the service provided to our customer is personal.
When you call GM Insurance, you’ll speak to a person. And we are confident that our colleague will be able to help you straightaway. But if not, with such a small team, the person that you speak to will quickly either transfer you to a colleague or ask them to call you back at a time that’s convenient for you.
This is important to us. We don’t want our customers to feel like they are ‘just a number’. We don’t want our customers to queue for hours just to speak to somebody about their insurance policy. Our customers choose us for a reason, and we’re happy to report that even if our team grows, we will still, always place customer service at the heart of what we do.